What should the government do to ensure our water bills aren’t too expensive?

Everyone across the country has witnessed heavy rains over many weeks which has led to the rapid rise of large rivers and lakes, particularly the Mekong. This has resulted in muddy water entering the water supply system and some people not receiving clean water in their homes have complained about the high bills they have to pay. Vientiane Times asked some members of the public about their views on this issue.
Mr Kabkeo, a resident of Xaysettha district: I’m worried as I live in a rented room in Xaysettha district and sometimes I can’t shower because of the poor water quality. Before I go to bed I always have to fill the tank with water otherwise I won’t have enough to use. I don’t understand why the bill for water is so high. I would like to ask everyone to use less water and save money. I urge the government to consider this issue too.


Ms Em Nhor, a vendor in Xaythany district: I don’t know much about the water supply system but I’ve noticed that the water at my house is red in colour. I have bought a big tank to store water. I’d like the relevant authority to improve the quality of water supplied to us because we pay large bills for water each month.

Mr Sengphachanh Vongkhamchanh, a resident of Hadxaifong district: The economy of our country is growing slowly, and a lot of things still have a high cost, for example, food, fuel, electricity and water. The water supply bill for my house keeps increasing and is now more than 500,000 kip per month. Three months ago, I went to the water supply central office and informed officials about this and they told me that I need to change the pipes at my house because they were leaking. Even after I changed them, the water bill is still high. I went to the central office again but they ignored me. I urge the government to consider this problem and give me a fair hearing because my house doesn’t have a business and what I’m paying for water is not reasonable.

Ms Phewphone Seevongsa, an official in Xaysettha district: In my house, we don’t have any problem with the water bill. However, the water supply is not adequate because other houses near mine use big tanks to store water. So, this affects the supply to my house. I want to know what we should do in these circumstances. I cannot buy a big tank like the ones in other houses because it’s not reasonable as there are only three members in my family. I call on the government to check the water supply system to ensure that everyone gets enough water.

Ms Phonephimon Xaysoulivong, a resident of Xaythany district: I urge members of the public to save water as they also need to pay for food, electricity and their children’s education. I live with my cousin and I don’t need to pay for water, but I always turn off the water supply when everyone goes to bed as this can help decrease the water bill. Please save water today for the future of your family and the nation.

By Phouthong Sivongsa
(Latest Update September 24, 2018)

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